Pathetic service and *********** staff
I signed up with Mweb for a fibre deal thinking that it will be more stable and faster and it was for all of 1 day. Now its not working and i called the call centre 3 times for technical assistance with no help what so ever they just took me around in circles. One told me he can see the line is up and running the other said theres an open fault on the line. Now they telling me the cant say when it will be resolved if this is the case then Mweb please cancel everything i have with you and i will take my business elsewhere. I have to spend money on a service i cant use and spend more money to tell you it doesnt work you cant even call me back coz your technical departments only inbound but when you wanted my money amd business you could call me at every turn. Again pathetic service and even worse customer experience what a was of my time and money.
Good day burton_hammond
Thank you for bringing this to our attention. We would like to apologise sincerely for your frustration.
As per your discussion with our Customer service consultant this matter has now been addressed and glad your technical query is sorted.
Please do not hesitate to contact us should you require any further assistance.
Kind regards
MWEB Client Services
Good day burton_hammond
Thank you for bringing this to our attention. We would like to apologise sincerely for your frustration.
As per your discussion with our Customer service consultant this matter has now been addressed and glad your technical query is sorted.
Please do not hesitate to contact us should you require any further assistance.
Kind regards
MWEB Client Services
