Pathetic Service and Assistance

I moved house and been trying to call them for over a month with no luck yet they still charged me for a month service that I did not use. At my new property I ordered and LTE line. They deducted R250 out of my account on the 10.03.2025 but they are yet to provide me my router and sim. Their Live chat does not work. The wmeb numbers just keep you on hold. Wasted 100s of minutes of my aurtime.I kept getting a rica message even after I completed the Rica and uploaded my docs. When I call the number provided for the courier on the SMS, they say they can't find my delivery, but when i check tracking on the Mweb app, it says the order delivered. I tried by all means to get hold of someone with no luck I even left call me requests.