PATHETIC SERVICE

1. For a Fibre line, we are getting constant interruption with the network, spoke to a technical agent did some testing over the line, who then manage to conclude that the router might be faulty as they had issues with some routers then only to find out ours is out of warranty (we don't even have it for a year) and they simply can't replace it but seeing that we have relocated and gotten a new contract we should've gotten a new MWEB router with it again, which we did not. We visit MWEB office only to be told that no we don't get a new one and they don't provide a clear answer on what is to happened! 2. Upon this visit we queried being over debited for the cancellation fees as well prorated amount, all we get is a bunch of gibberish explanations to why is this and that... when we clearly show them what the amount should've been as per their own email to us and the lady even acknowledge the prorated amount being wrong and still sends us the same overcharged invoice with no rectification. And this isn't the first time this happened! Thought they would rectify this for the future but clearly not! Their Service is PATHETIC!!! It's not even worth writing tickets they don't reply to or staying on the long phone call wasting your minutes to get nothing resolved!