JK
Jacques K
1 reviews | Active since Aug 2021
14 Sept 2026, 19:33
Pathetic Service
I have been trying for 2 weeks and over 3 hrs of my own airtime to get hold of anyone at technical department, can call me on ***. Only going to pay for what mweb provided. Lots of service providers ready to take your place.
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Replies (1)
Mweb's replyOfficial
15 Sept 2026, 08:46Hello Jacques,
We understand how frustrating it must be to spend an extended period trying to get assistance and not receive the support you were looking for. This is certainly not the experience we want our customers to have, and we can appreciate how disappointed this has left you feeling.We can see that you have since received assistance regarding the matter. However, we recognise that your overall experience fell short of the level of service and support we strive to provide. Your feedback has been shared with our Service Quality Team to review your experience and identify opportunities for improvement.We remain committed to making things better for you and all our customers whenever they reach out to us for assistance. Your feedback plays an important role in helping us improve the service experience we provide.Should you require any further assistance, please feel free to continue engaging with us via direct message, and we'll gladly assist.
Kind regards,
Mweb Team
We understand how frustrating it must be to spend an extended period trying to get assistance and not receive the support you were looking for. This is certainly not the experience we want our customers to have, and we can appreciate how disappointed this has left you feeling.We can see that you have since received assistance regarding the matter. However, we recognise that your overall experience fell short of the level of service and support we strive to provide. Your feedback has been shared with our Service Quality Team to review your experience and identify opportunities for improvement.We remain committed to making things better for you and all our customers whenever they reach out to us for assistance. Your feedback plays an important role in helping us improve the service experience we provide.Should you require any further assistance, please feel free to continue engaging with us via direct message, and we'll gladly assist.
Kind regards,
Mweb Team
Mweb's reply15 Sept 2026, 08:46
Official
Hello Jacques,
We understand how frustrating it must be to spend an extended period trying to get assistance and not receive the support you were looking for. This is certainly not the experience we want our customers to have, and we can appreciate how disappointed this has left you feeling.We can see that you have since received assistance regarding the matter. However, we recognise that your overall experience fell short of the level of service and support we strive to provide. Your feedback has been shared with our Service Quality Team to review your experience and identify opportunities for improvement.We remain committed to making things better for you and all our customers whenever they reach out to us for assistance. Your feedback plays an important role in helping us improve the service experience we provide.Should you require any further assistance, please feel free to continue engaging with us via direct message, and we'll gladly assist.
Kind regards,
Mweb Team
We understand how frustrating it must be to spend an extended period trying to get assistance and not receive the support you were looking for. This is certainly not the experience we want our customers to have, and we can appreciate how disappointed this has left you feeling.We can see that you have since received assistance regarding the matter. However, we recognise that your overall experience fell short of the level of service and support we strive to provide. Your feedback has been shared with our Service Quality Team to review your experience and identify opportunities for improvement.We remain committed to making things better for you and all our customers whenever they reach out to us for assistance. Your feedback plays an important role in helping us improve the service experience we provide.Should you require any further assistance, please feel free to continue engaging with us via direct message, and we'll gladly assist.
Kind regards,
Mweb Team