Pathetic Service!

Good Day,

First Call to Mweb was 19 Jan 23, during this time of the call, the fibre was off for a week already. Since the 19 Jan 23 up untill now fibre is still disconnected, and every single month a payment has gone off. I have contacted Mweb numerous times, please see all calls made, and up until now, nothing has been done.

First line support was done and the every time when I speak to someone they tell me, that I can not speak to a manager, if the manager of the department is not available then the person is on leave.

Numerous escalation emails was send by the technicians, but nothing has been done till this day. All that they can say is that they logged a call with open serve, they log a call, but no one can pick up the phone, call openserv and ask what the hold up is, all that they say is that they can just communicate via email, which is ridiculous!