Pathetic Service

Good Day

Hope you are well, please assist as soon as possible on my inquiry? I do not wish to decrease my Cap size, but rather amend something upon it the Website did not provide another option choice. Thus, I chose the Term due to the Inquiry involves in regard to my Cap Size/My Package (LTE Router – Telkom). • Please note that under my knowledge and as your Automated Operator states your Business hours are as follows.

- “Mon - Fri 08h00 - 19h00 Sat 08h00 - 13h00 Sun Closed Public Holidays 10h00 - 15h00”

Please correct me if I am wrong, So that I do not expect service during these duration periods and waste my Time and Airtime.

• I phoned this Morning to the contact number registered as “Billing” (on your website),To resolve a Billing related Issue could not be helped as the Operator does not accept my Identity number after repeating it to me and I confirm afterwards. Tried 3 times on this Number “Billing – (+27) ***” no Help.

• I moved on to your second number registered as “Technical – (+27) ***, was successful moved through the Automated Operator`s step and confirmation. Was helped by a Lady, she was very helpful and assisted me on my one matter in regard to my account billing.

• I asked her in regard to my second matter and she said she`ll put me through to the relative Agent and I should stay on the line as I did, A male agent answered by the name as I heard forgive me if missed spelled “Subookwe”. He stated he needs to Confirm in regard to my issue with a higher authority or someone in regard to assist on a clear outcome or options.

I said to the agent that I’ve been quite long on this call and would he mind calling me back as soon as possible when provided with an answer to my matter at hand, Thus being I’ve been on the call for a long while and feel that I cannot waste my airtime like this waiting on a accumulated call for “21 Min 50 Sec”. Agent stated that he`ll do so and I asked him for his name ( You can Confirm on the Agent on your Call Log System). This call was depleted at 08:59 AM and is currently 11:39 AM, As I have not been phoned back nor assisted?

I await your urgent response or assistance on resolving my inquiry?

Thank You Kind Regards Q.Putter