Pathetic service.

On 20/12/2024 I placed an online order with Mweb for fibre internet. Since this there has been no communication from Mweb. We are almost 1 month later. I have paid but Mweb does not communicate or deliver. I have phoned on 6 January 2025 where you hang on for hours as they suppose they receive high call volumes. I was then told they need a B number. Then I send a picture with al the current router details. Again Mweb is quiet!!! They do not communicate. My order tracking is not updating. I phoned again and apparently Mweb is escaliting the matter. But they quiet again. 1. This feels like I have to lay a ******** complain against Mweb. Services paid and not delivered. 2. If this is the kind of service Mweb gives now, how will the service be down the road once I am a customer. 3. Does Mweb have enough clients that they feel like they do not need anymore? 4. Are you only *****ing the money we pay and not delivering.

I give Mweb 48 hours to respond and sort out this mess before I open a civil case for *****ing my money and I will take my bussiness elsewhere.