Pathetic Service

I have been trying to move my Fibre service Telkom to MWEB. I have an existing Fibre line and just need it to be activated. I did all the follow up to make sure my line is released by the previous ISP and that a request is sent through by MWEB. They assured me the line will be active within 48 hours but still nothing 6 days after the line was released. No communication from them and when I call, I wait for 40 minutes only for the agent to hang up on me multiple times.