RC
Rory C
1 reviews | Active since Jun 2016
25 Apr 2026, 08:26
Pathetic Service 😡
I have submitted a request to cancel my service with you via the Mweb app, at the beginning of April 2026, I need my fibre line released and need confirmation of this. I sit on a calls for more than an hour with only 4 people in the queue and never got through. I was transferred several times, by your sales department to retentions. You only prioritise taking on new clients, as the phone to sales in answered in seconds, I have dealt with technical team in the past, another horror show of waiting. This was never my experience Mweb when I initially joined.
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Replies (3)
Mweb's replyOfficial
28 Apr 2026, 08:14Good morning. Rory,
Thank you for reaching out to us. We would like to let you know that our HelloPeter support channel operates Monday to Friday, 8am to 5pm, and is closed on South African public holidays. As a result, we were offline on Freedom Day.
We understand how important timely support is, especially when you are experiencing challenges, and we appreciate your patience during this time.
If you still require any assistance, please send us a private message with your registered Mweb email address and a summary of your query. Our team is ready to assist and will prioritise getting your matter resolved as quickly and smoothly as possible.
We look forward to assisting you.
Kind regards,
Mweb Team
Thank you for reaching out to us. We would like to let you know that our HelloPeter support channel operates Monday to Friday, 8am to 5pm, and is closed on South African public holidays. As a result, we were offline on Freedom Day.
We understand how important timely support is, especially when you are experiencing challenges, and we appreciate your patience during this time.
If you still require any assistance, please send us a private message with your registered Mweb email address and a summary of your query. Our team is ready to assist and will prioritise getting your matter resolved as quickly and smoothly as possible.
We look forward to assisting you.
Kind regards,
Mweb Team
Mweb's reply28 Apr 2026, 08:14
Official
Good morning. Rory,
Thank you for reaching out to us. We would like to let you know that our HelloPeter support channel operates Monday to Friday, 8am to 5pm, and is closed on South African public holidays. As a result, we were offline on Freedom Day.
We understand how important timely support is, especially when you are experiencing challenges, and we appreciate your patience during this time.
If you still require any assistance, please send us a private message with your registered Mweb email address and a summary of your query. Our team is ready to assist and will prioritise getting your matter resolved as quickly and smoothly as possible.
We look forward to assisting you.
Kind regards,
Mweb Team
Thank you for reaching out to us. We would like to let you know that our HelloPeter support channel operates Monday to Friday, 8am to 5pm, and is closed on South African public holidays. As a result, we were offline on Freedom Day.
We understand how important timely support is, especially when you are experiencing challenges, and we appreciate your patience during this time.
If you still require any assistance, please send us a private message with your registered Mweb email address and a summary of your query. Our team is ready to assist and will prioritise getting your matter resolved as quickly and smoothly as possible.
We look forward to assisting you.
Kind regards,
Mweb Team
RC
Rory C's updateReviewer Update
04 May 2026, 09:23Your team has confirmed cancellation of my services 1 May 2026. Yet when I call my new ISP on30 April, to move services over they advised that Mweb has logged on vumatel 29 May to release the line . I am now stuck with no internet and I use this line for work purposes. Your service is beyond words and such incompetency. How can this be such a nightmare to get done. I NEED THIS URGENTLY RESOLVED TODAY!!!!!
RC
Rory C's update04 May 2026, 09:23
Reviewer Update
Your team has confirmed cancellation of my services 1 May 2026. Yet when I call my new ISP on30 April, to move services over they advised that Mweb has logged on vumatel 29 May to release the line . I am now stuck with no internet and I use this line for work purposes. Your service is beyond words and such incompetency. How can this be such a nightmare to get done. I NEED THIS URGENTLY RESOLVED TODAY!!!!!
Mweb's replyOfficial
04 May 2026, 11:30Hi Rory, we understand the urgency here, especially as this is impacting your ability to work and you’re currently without internet due to the mismatch between the cancellation date and the line release timing. We have submitted an escalation to our Cancellations Team to urgently review the discrepancy between the confirmed cancellation date and the Vumatel release request, and to expedite the correct action as a matter of priority. We recognise how critical this connection is for your work, and the team has been flagged to treat this as urgent and provide feedback as soon as possible. Kind regards,
The Mweb Team
The Mweb Team
Mweb's reply04 May 2026, 11:30
Official
Hi Rory, we understand the urgency here, especially as this is impacting your ability to work and you’re currently without internet due to the mismatch between the cancellation date and the line release timing. We have submitted an escalation to our Cancellations Team to urgently review the discrepancy between the confirmed cancellation date and the Vumatel release request, and to expedite the correct action as a matter of priority. We recognise how critical this connection is for your work, and the team has been flagged to treat this as urgent and provide feedback as soon as possible. Kind regards,
The Mweb Team
The Mweb Team