Pathetic Service

Had to give 1 star just to write a review, The most pathetic service I've come across. Ordered for Fibre and upon checking the app it shows error occurred and when I try to call I wait over a hour with no1 available and when I got hold of a agent it sounded like he was in the toilet and just cut the call, Another agent comes on the line on second call sounds like she is asleep and I even ask her to speak louder to no use takes my I.D Number down to search account and puts me on hold. Is this the type of pathetic service I'm in for? Big regret I feel I should cancel my service before it even starts. The best part is all my calls are recorded so MWEB feel free to request my call records and understand the pathetic service given to some of us clients.