L
Linge
1 reviews | Active since Sept 2024
03 Mar 2026, 12:31
Pathetic service.
I’ve been trying to contact Mweb and Vumatel since last Wednesday . I’m currently paying for a service that is not active. Their live chat assistance does not work.
When you speak to someone you are sent from pillar to post
Helpful (0)
Replies (5)0
Replies (5)
Mweb's replyOfficial
03 Mar 2026, 12:48Hi Linge, we understand how frustrating this situation has been, especially having to pay for a service that isn’t active while experiencing difficulties reaching support. Being transferred between departments without resolution is understandably upsetting. Please be assured that your case has been escalated to the relevant team for urgent review. They will investigate the issue and work to restore your service as quickly as possible. We appreciate your patience and are committed to ensuring this matter is resolved promptly so you can get back online without further delays.
Mweb's reply03 Mar 2026, 12:48
Official
Hi Linge, we understand how frustrating this situation has been, especially having to pay for a service that isn’t active while experiencing difficulties reaching support. Being transferred between departments without resolution is understandably upsetting. Please be assured that your case has been escalated to the relevant team for urgent review. They will investigate the issue and work to restore your service as quickly as possible. We appreciate your patience and are committed to ensuring this matter is resolved promptly so you can get back online without further delays.
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Linge's updateReviewer Update
03 Mar 2026, 16:54Hi there,
Please have someone contact me regarding the cancellation of my fibre connection with Mweb. I’ll go with a different service provider after using Mweb for close to 5 years.
I have been on the line for over a week and not getting any assistance.
This is with regards to order number X***1.
Please have someone contact me regarding the cancellation of my fibre connection with Mweb. I’ll go with a different service provider after using Mweb for close to 5 years.
I have been on the line for over a week and not getting any assistance.
This is with regards to order number X***1.
L
Linge's update03 Mar 2026, 16:54
Reviewer Update
Hi there,
Please have someone contact me regarding the cancellation of my fibre connection with Mweb. I’ll go with a different service provider after using Mweb for close to 5 years.
I have been on the line for over a week and not getting any assistance.
This is with regards to order number X***1.
Please have someone contact me regarding the cancellation of my fibre connection with Mweb. I’ll go with a different service provider after using Mweb for close to 5 years.
I have been on the line for over a week and not getting any assistance.
This is with regards to order number X***1.
Mweb's replyOfficial
03 Mar 2026, 17:10Hi Linge. Thank you for reaching out. Your request has been escalated to the relevant team. They will review your account and provide further assistance.
Mweb's reply03 Mar 2026, 17:10
Official
Hi Linge. Thank you for reaching out. Your request has been escalated to the relevant team. They will review your account and provide further assistance.
L
Linge's updateReviewer Update
04 Mar 2026, 09:45Hi there,
Once again I spoke with an agent that provided the incorrect information this morning.
Can you please assist me with getting my account terminated. I’ll go with a different service provider
Once again I spoke with an agent that provided the incorrect information this morning.
Can you please assist me with getting my account terminated. I’ll go with a different service provider
L
Linge's update04 Mar 2026, 09:45
Reviewer Update
Hi there,
Once again I spoke with an agent that provided the incorrect information this morning.
Can you please assist me with getting my account terminated. I’ll go with a different service provider
Once again I spoke with an agent that provided the incorrect information this morning.
Can you please assist me with getting my account terminated. I’ll go with a different service provider
Mweb's replyOfficial
04 Mar 2026, 13:25Hi Linge. Thank you for reaching out. We see that you’ve been in contact with our Cancellations Team and have already received assistance regarding your account. Please feel free to reach out us if you require any further assistance. T^
Mweb's reply04 Mar 2026, 13:25
Official
Hi Linge. Thank you for reaching out. We see that you’ve been in contact with our Cancellations Team and have already received assistance regarding your account. Please feel free to reach out us if you require any further assistance. T^