Pathetic service

I requested to downgrade my speed on the 12March 2025, Mweb only downgraded me on the 1st April, tht's their billing rules I understand, I paid for the new product only to find out that I was still billed for the old product.

I got disconnected on today 09/04, I was on Live chat since 1, I was with Carlo who requested proof of payment, I paid even though it was their mistake, sent proof of payment, If I were to tell you, today, now Inhave no wifi even though I paid and was told tht is not the correct pop, I downloaded it from payment history from my FNB app but still he refused reconnecting me,

Their live chat is very pathetic, unprofessional, I would never recommend anyone to use Mweb, it's not even value for money, there's way cheaper products out there but I stayed iut of loyalty, please don't bother yourselves with thag ISP