Pathetic Service

On 07 October 2024, I made a request to Mweb to move my internet from my previous residence to my new residence. My request was acknowledged and on 11 October 2024 I received confirmation that my previous residence internet will be deactivated on 01 November 2024 and my new residence internet will be activated on 02 November 2024.

On 04 November 2024 my internet was still not activated and after struggling to get hold of a live agent for 2.5 hours, I was told the request for my internet to be activated at my new residence was never submitted to Frogfoot, and I would have to wait on Frogfoot to first submit the activation to Mweb and then Mweb could activate my internet. When I asked how long this would take, they said 2-3 business days.

For a request that was made more than 3 weeks in advance, there was no priority to get my internet running again. I am now without internet for a whole week because of Mweb's oversight, impacting my ability to work. I am very disappointed and unsatisfied, especially after being a Mweb customer for almost 3 years.