Pathetic service

I am disgusted as a client to have the service I have received from mweb. I put in an upgrade on my line end of June. Only to find out it hasn't been done then today my fibre line went off at 2pm with no message, email notification from mweb. Then I sat on the phone for almost 2 hours being pushed from one person to the next with no-one phoning back. People putting my calls down. Still no fibre and I work from home. This is absolutely appalling and horrible service from a leading company.