Pathetic Service

Good afternoon,

I have been having issues with my account and can not understand if I pay monthly why it suspends at the 8th. Not one of you agents can assist me. After holding on for 15 min.

I down graded after last month payment, please listen to you recordings. Once again for *********** personal do I have to suffer. Not even specifics off the account can be given. A person sounding like a robot, ***********.

WHY IS MY ACCOUNT SUSPENDED????? Where do you have it on your billing side that a payment was missed?

I want answers, and not when I pay my account first. I want assistance.

Do note that this will be reported in Hallo Peter and Ombuds