Pathetic Service
<p>i am not happy with the service i am receiving from Mweb.Wifi service is extremely slow.Everytime i call in i get bad service.The speed is also running exremely slow.This is going on for sometime. On saix the speed is running on Last Result:<br />Download Speed: 2803 kbps (350.4 KB/sec transfer rate)<br />Upload Speed: 359 kbps (44.9 KB/sec transfer rate)<br />Latency: 12 ms<br />Jitter: 2 ms</p> <p>When i check the speed on wifi on my phone it is running on.Signal strength is 52mbps.Which should be running on 130mbps. Everytime i call in they say they going to reset the port.This us unacceptable. I will have too think of moving over too Telkom should this problem persist and if i am not getting the satisfaction from Mweb</p>
Hi riccardo-jansen
Thank you for bringing this to our attention.
As per your discussion with our Customer service consultant, this matter has now been addressed.
Your case has been escalated to the relevant department to assist and we will remain your point of contact until this has been resolved.
Kind regards
MWEB Client Services
Hi riccardo-jansen
Thank you for bringing this to our attention.
As per your discussion with our Customer service consultant, this matter has now been addressed.
Your case has been escalated to the relevant department to assist and we will remain your point of contact until this has been resolved.
Kind regards
MWEB Client Services
now I can't connect at all
now I can't connect at all
Hi riccardo-jansen
Thank you for bringing this to our attention.
Our Technical specialists called on you on 22 November as scheduled and your query has since been resolved.
Our diagnosis was that your wireless connection is actually the cause and that you would consider purchasing a replacement router should the issue persist.
Please feel free to contact Support on *** to troubleshoot the connection. You can also call Sales on *** if you wish to purchase a new router.
Assuring you of our best intention at all times.
Kind regards
MWEB Client Services
Hi riccardo-jansen
Thank you for bringing this to our attention.
Our Technical specialists called on you on 22 November as scheduled and your query has since been resolved.
Our diagnosis was that your wireless connection is actually the cause and that you would consider purchasing a replacement router should the issue persist.
Please feel free to contact Support on *** to troubleshoot the connection. You can also call Sales on *** if you wish to purchase a new router.
Assuring you of our best intention at all times.
Kind regards
MWEB Client Services