1 reviews | Active since Aug 2015
Pathetic service
<p>I have been with MWEB for a few months now, and only the first 2 months have been fine then after that everything has gone down hill. I phone mweb a good 6 times a month because the WiFi speed is no good. I am currently sitting at 0.07 Mbps when I'm supposed to have over 3mbps. as I call them, the speed goes up to over 3mbps then an hour later drops down again. I have never had this issue with anyone else and I will definitely be moving soon as will another friend of mine who is experiencing the same issues. </p>
Good Day Chrislyn
Thank you for taking the time to raise your concerns.
Our customer care representative has since been in contact with you.
We found that the line sync speed was set to 1536kbps, which impacted on your speeds.
The provisioning process was reset on the Telkom portal, which pushed the line sync speeds back up to 4096kbps.
A Technical Specialist call back has been set up for between 14:00 and 15:00 today.
Please do let us know should you require any further feedback or assistance.
Kind regards
MWEB Client Services
Good Day Chrislyn
Thank you for taking the time to raise your concerns.
Our customer care representative has since been in contact with you.
We found that the line sync speed was set to 1536kbps, which impacted on your speeds.
The provisioning process was reset on the Telkom portal, which pushed the line sync speeds back up to 4096kbps.
A Technical Specialist call back has been set up for between 14:00 and 15:00 today.
Please do let us know should you require any further feedback or assistance.
Kind regards
MWEB Client Services