1 reviews | Active since Dec 2011
Pathetic Service
<p>i chatted to a lady from your technical dept adn she advised that firmware can be upgraded on my router.The line got disconnected. I then chatted again to a Ashley who advised me that you dont do it.Then i told him i spoke to muslim lady who advised me that you do. The lady advised me that i am on version 11 and should be on 13.He just checked and says i am on the latest version.Someone is not doing there work propertly.I am disgusted by the service received.I am thinking of moving to Telkom due to the bad service received </p>
Good day ricardoj001,
Thank you for taking the time to bring this matter to our attention.
As discussed with our customer service representative, your router firmware is currently on the latest version and your port has been recreated as requested.
We will address the incorrect info provided to your and will take it up with the relevant persons.
Please do not hesitate to call our contact center should you have any further queries.
Kind regards
MWEB Client Services
Good day ricardoj001,
Thank you for taking the time to bring this matter to our attention.
As discussed with our customer service representative, your router firmware is currently on the latest version and your port has been recreated as requested.
We will address the incorrect info provided to your and will take it up with the relevant persons.
Please do not hesitate to call our contact center should you have any further queries.
Kind regards
MWEB Client Services