1 reviews | Active since Mar 2009
Pathetic service
Absolutely Pathetic service
Its now going on 7 weeks. Yes i said that right 7 long weeks with unusable internet. Multiple calls and live chats trying get internet sorted. Everytime empty promises to sort it out and week after week sitting in same situation. But you extremely quick to deduct money. No apologies no talk of compensations. Why should i pay for no internet service!!!!! Now its costing even more. Because having to buy data for the last 7 weeks. Finally got call from a technician saying they found the problem and they will come out to change the router at no cost. And ofcos more empty promises. Because another week later and still nothing. And also i don't appreciate being threatened even in a joking way. That after i receive the new router i will not beable to cancel my mweb or els im going to have to pay heavy penalty cost. Another thing. Now i see the monthly price evens went up that i have to pay. With no service. Why dont u have pensioner rates or slower speed rates for cheaper. I don't need that high speed internet. Having to pay so much
A review of your account shows that there is an open ticket (MWB***7) logged with the Retentions Team to assist with your query. The team has been contacted to help speed things up and ensure they are in touch with you as soon as possible to address your concerns, including the service issues and account-related queries.
If you require any further assistance, please feel free to send a direct message so that the matter can be followed up on without delay. You will receive further communication as the Retentions Team works through your case.
Your experience has also been shared with the service quality team to review both the handling of your query and the overall service journey, ensuring improvements are made where needed.
Kind regards,
Mweb Team
A review of your account shows that there is an open ticket (MWB***7) logged with the Retentions Team to assist with your query. The team has been contacted to help speed things up and ensure they are in touch with you as soon as possible to address your concerns, including the service issues and account-related queries.
If you require any further assistance, please feel free to send a direct message so that the matter can be followed up on without delay. You will receive further communication as the Retentions Team works through your case.
Your experience has also been shared with the service quality team to review both the handling of your query and the overall service journey, ensuring improvements are made where needed.
Kind regards,
Mweb Team