Pathetic service. 30 days of just a mere installation.

Signed up with MWEB on the 10th of April. They did not process the debit order. I called in 5days later and advised of same , they then gave me their banking details for an eft. I immediately made a payment. The order has been showing that the router is dispatched to the courier. I’ve followed up with the courier , they confirmed they do not have the parcel. I called MWEB again on the 30th I was advised that I logged the request incorrectly it’s not an installation but activation. I told MWEB so many times that there is no ONU box in the unit. They asked for pictures, I sent them . Still did not receive any feedback until I phoned Clear access and advised them of the issue. Clear access responded effectively and came to install the ONU. MWEB sent pictures way later. The router was only delivered yesterday. I called in … 3hours on a call taken from pillar to post just to activate the account. I called again this morning , 2 hours and the last agent advised. They are still waiting for confirmation from Clear access. I phoned Clear access they did send the forms to MWEB. The provisioning was done yesterday all that Mweb needs to do is to configure. The service is poor. I’m always put on a hold. I literally wait for 40minutes to get thorough, the next thing I’m being transferred it’s another 30 mins hold by the time I get to the correct department no one knows what to do. It’s excuses.