Pathetic service

I have been trying the whole month to get hold of mweb. I moved to a different unit number in my complex. I asked mweb to connect me with Fibre at my new unit number and I was told they cannot move it as it shows I already have Fibre at the address (being my street address not unit number) I then paid for nothing as I didn't even use the Fibre for January I had to get a different wifi with another company I asked to cancel and I have been trying to call the billing department to confirm that my account is cancelled and I won't be debited No one picks up the phone I have been trying for 4 weeks now. You guys just waste my airtime and when the call goes to an agent they cut the call Cancel my account and call me immediately *** *** ***