PJ
Peter J
1 reviews | Active since Mar 2009
31 Mar 2026, 11:06
PATHETIC SERVICE
Pathetic Technical service. I have been with MWEB for over 20yrs. I tried calling (26 Mar) for some technical support. I was in the Q for over 6 hours!!! Eventually I just gave up and ended the call. Time to change ISP provider me thinks
Helpful (0)
Replies (7)0
Replies (7)
Mweb's replyOfficial
31 Mar 2026, 11:11Hi Peter, we completely understand how frustrating this has been, being a loyal Mweb customer for over 20 years and then waiting hours for support is not the experience you should have. Your concerns are heard, and we want to make sure they’re addressed directly. To assist you securely and efficiently, please send us a direct message (DM) with:
The Mweb Team
- A brief description of the technical issue you were experiencing
- Any relevant screenshots or details
- Your registered MWEB email address
The Mweb Team
Mweb's reply31 Mar 2026, 11:11
Official
Hi Peter, we completely understand how frustrating this has been, being a loyal Mweb customer for over 20 years and then waiting hours for support is not the experience you should have. Your concerns are heard, and we want to make sure they’re addressed directly. To assist you securely and efficiently, please send us a direct message (DM) with:
The Mweb Team
- A brief description of the technical issue you were experiencing
- Any relevant screenshots or details
- Your registered MWEB email address
The Mweb Team
PJ
Peter J's updateReviewer Update
31 Mar 2026, 12:39On what platform do I DM you?
PJ
Peter J's update31 Mar 2026, 12:39
Reviewer Update
On what platform do I DM you?
Mweb's replyOfficial
31 Mar 2026, 12:43Hi Peter, to assist you securely and efficiently, please send us a direct message (DM) here on this platform with your account and query details. Once we have this information, our team can review your case and guide you on the next steps. Kind regards,
The Mweb Team
The Mweb Team
Mweb's reply31 Mar 2026, 12:43
Official
Hi Peter, to assist you securely and efficiently, please send us a direct message (DM) here on this platform with your account and query details. Once we have this information, our team can review your case and guide you on the next steps. Kind regards,
The Mweb Team
The Mweb Team
PJ
Peter J's updateReviewer Update
31 Mar 2026, 12:49email is ***,.za
PJ
Peter J's update31 Mar 2026, 12:49
Reviewer Update
email is ***,.za
PJ
Peter J's updateReviewer Update
31 Mar 2026, 12:50***
PJ
Peter J's update31 Mar 2026, 12:50
Reviewer Update
***
Mweb's replyOfficial
31 Mar 2026, 13:00Hi Peter, we understand how draining it must have been to wait six hours without reaching an agent, especially when you were trying to set up your Outlook mail. While we’re glad you were able to resolve the issue yourself, your experience highlights where our response times can improve. To help for any future Outlook or IMAP setups, you can reset your IMAP password directly via the Mweb App or online portal, which gives instant access without waiting on the line. We also have a helpful guide for setup here: Navigating the Mweb Mobile App. Kind regards,
The Mweb Team
The Mweb Team
Mweb's reply31 Mar 2026, 13:00
Official
Hi Peter, we understand how draining it must have been to wait six hours without reaching an agent, especially when you were trying to set up your Outlook mail. While we’re glad you were able to resolve the issue yourself, your experience highlights where our response times can improve. To help for any future Outlook or IMAP setups, you can reset your IMAP password directly via the Mweb App or online portal, which gives instant access without waiting on the line. We also have a helpful guide for setup here: Navigating the Mweb Mobile App. Kind regards,
The Mweb Team
The Mweb Team
Mweb's replyOfficial
31 Mar 2026, 13:05Hi Peter, you’re very welcome! We’re glad we could assist, and we’re always here to support you with any Mweb service queries or guidance you may need.Kind regards,
The Mweb Team
The Mweb Team
Mweb's reply31 Mar 2026, 13:05
Official
Hi Peter, you’re very welcome! We’re glad we could assist, and we’re always here to support you with any Mweb service queries or guidance you may need.Kind regards,
The Mweb Team
The Mweb Team