Pathetic Service
I have been sitting without Wi-Fi for the passed 6 hours. Called Mweb and all they can say is, it's Telkom's fault. How do I run a business like this? I wonder if this is a coincidence considering tomorrow my payment is due? Such pathetic service yet they expect full payment.
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Replies (2)
Mweb's replyOfficial
31 Jul 2018, 13:59Good day
Thank you for bringing this to our attention.
We have tried unsuccessfully to contact you on the listed cell phone number.
You are linked to a network outage that started a few hours before this complaint was posted.
We have linked your cell phone number to the outage so that you can receive SMS updates.
Please do not hesitate to contact us should you require any further assistance.
Kind regards
MWEB Client Services
Best regards,
Mweb's reply31 Jul 2018, 13:59
Official
Good day
Thank you for bringing this to our attention.
We have tried unsuccessfully to contact you on the listed cell phone number.
You are linked to a network outage that started a few hours before this complaint was posted.
We have linked your cell phone number to the outage so that you can receive SMS updates.
Please do not hesitate to contact us should you require any further assistance.
Kind regards
MWEB Client Services
Best regards,
's updateReviewer Update
03 Aug 2018, 05:17Today is the 3rd of August & I still have no internet????? Not even a call or sms to follow up? Is this your level of care for your customers? You send an sms to say it is resolved, so why do I still not have the service I pay for? Ontop of that, you block me from your official Facebook page??
's update03 Aug 2018, 05:17
Reviewer Update
Today is the 3rd of August & I still have no internet????? Not even a call or sms to follow up? Is this your level of care for your customers? You send an sms to say it is resolved, so why do I still not have the service I pay for? Ontop of that, you block me from your official Facebook page??