Pathetic Service
Since the 21st of March our internet has been Down, After call and after call this still has not been fixed and its now the 12th of April and still nothing has been done to rectify the problem. Requesting to be called time and time again with no response from Mweb. We have been client's with Mweb for years now and this is the service we receive? This pathetic service I will not take. The Cancellation of our contract will be from immediate effect and the premium that was ****** will be refunded or Legal action will be taken. Looks like this is the only way to get results out of Mweb. Just pathetic.
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Mweb's replyOfficial
12 Apr 2018, 15:05Good day rinus-kruger
Thank you for taking the time to raise this matter with us.
We're really sorry to read of the experience and will do everything we can from our side to get this resolved for you.
As discussed with the client service representative, this query has now been addressed.
We have also escalated the fault to the relevant persons and asked that it be prioritised.
They will remain in contact with you moving forward and should be in touch with you once they have followed up on the fault.
Should you have any further queries, please do not hesitate to contact us.
Kind regards
MWEB Client Services
Best regards,
Mweb's reply12 Apr 2018, 15:05
Official
Good day rinus-kruger
Thank you for taking the time to raise this matter with us.
We're really sorry to read of the experience and will do everything we can from our side to get this resolved for you.
As discussed with the client service representative, this query has now been addressed.
We have also escalated the fault to the relevant persons and asked that it be prioritised.
They will remain in contact with you moving forward and should be in touch with you once they have followed up on the fault.
Should you have any further queries, please do not hesitate to contact us.
Kind regards
MWEB Client Services
Best regards,