Pathetic service

I have app**** since 2017 for my Fibre installation and have had such pathetic service. I was told that an order was placed and when the fibre was live I would get the same offer as advertised then. I spoke to a few agents after that one named Kyle who promised that my order who honoured. That was about February and I was told that the supervisor would call me, named Samantha when I again spoke to Shafieka February. I then called in a week later and spoke to Vuyo Maxakana and he promised me that he would get the supervisor Samantha Swartz to call me the next day. It has been almost 3 weeks and nobody has called me back. If fact all the agents try to sell me a new product costing more than my order I placed for R499.00. I feel that as an existing customer for the past 5 years this should not be happening. MWEB service has dropped substantially and they have become as bad as Telkom. I want management level to deal with my compliant.