Pathetic Service

I have been throttled on my account since the 30 October 2015. What I dont understand is that Mweb lets you go over your threshold and then decides to kill your usage. Clearly there should be a better method in place to control the usage. I speak to one of your call centre agents(Bonga), and the idiot advises me to not use the internet for the next 5-6 days. How pathetic is this. I agree to uphold my threshold, but you people need to monitor this better and not allow it to go over.<br> <br> Im sick of being throttled and I need a better solution and please dont tell me to upgrade as all you people do is rip us off. I need you to better monitor the thresholds. I cant afford for my line to be down this long. I have siblings that needs the internet to study