1 reviews | Active since Feb 2018
Pathetic service
I didn't have an adsl connection from 01/12/17. Made 8 calls to mweb to get it sorted out with no joy. After cancelling I'm still being charged for a service that I'm not getting. It's 01/02/2018 and another debit order has gone through with no way to stop it. I want my money back mweb.
Good day Rocks21
Thank you for taking the time to raise your concern.
We're really sorry to see that you had trouble with your connection and have subsequently submitted your cancellation.
We checked your account and noticed that you submitted your cancellation on the 15/01/18.
As we require a calendar months notice, your account is scheduled to cancel at the end of this month as February would be your notice month.
We bill for services a month in advanced so the debit at the end of January would have been your last debit.
Should you have any further queries, feel free to call the client services team on ***.
Kind regard
MWEB Client Services
Best regards,
Good day Rocks21
Thank you for taking the time to raise your concern.
We're really sorry to see that you had trouble with your connection and have subsequently submitted your cancellation.
We checked your account and noticed that you submitted your cancellation on the 15/01/18.
As we require a calendar months notice, your account is scheduled to cancel at the end of this month as February would be your notice month.
We bill for services a month in advanced so the debit at the end of January would have been your last debit.
Should you have any further queries, feel free to call the client services team on ***.
Kind regard
MWEB Client Services
Best regards,