Pathetic Service

On 25 Nov 2017 I arrange to upgrade from MWEB ADSL to MWEB Fibre. This is done via Vumatel. On 7 Dec Vumatel contact me and arrange to install the CPE device in my home. Installation arranged for Friday 15 Dec. On Tuesday 19 Dec, not sure whats happening, I call Mweb. They tell me that I must call Vumatel and get the object number and call them back. I call Vumatel immediately, get the object number and then call Mweb back, immediately. They note the object number and then tell me that they will courier the modem to me. Today 5 Jan 2018, I call Mweb as I have not yet received a modem. I did get an email from Vumatel, 4 days ago, welcoming me and advising that I am now active on Fibre. I call Mweb, get tired of holding and end the call. This happens 4 times. Eventually, I call again and hold...and hold...and hold. After 17 minutes and 13 seconds of holding, I get a human being. The lady verifies my credentials and then advises that she needs and object number for the CPE. I give the object number. She tells me that they will now courier the modem to me. I asked what about the modem that was couriered 2 weeks ago ??? Never happened because they never had the object number. They did. Useless bunch. 2 weeks wasted. The 1st time they even promised that the courier would call me before coming through to verify an approximate time. I suppose I'll wait another week or so and then call again and follow the same process. Will keep the object number on a POST-IT on my monitor