Pathetic service

Phoned Mweb today to upgrade my fibre package and waited more than 10min before I finally got through to a sales agent whereafter I was cut off. I then had to phone back only to wait gain before finally getting through to a rather rude agent who then proceeded to upgrade me to the wrong package in spite of having confirmed the correct price of the package I wanted. Phoned back only to get through to another agent who advised she would revert the issue back to the original agent who would've called me back within 10min and it's now an hour and a half later and no call back...

Monday morning and I phoned again only to be told again that the original lady who made this error must fix it and that she'll call me back. The agent who assisted this morning advised that if the lady who made the error doesn't reply her message she will call me back personally - that was nearly an hour ago. AGAIN on the phone and have been on hold for 11 minutes. I'm now browsing alternate service providers while on hold and think I'm rather going to cancel my service than upgrade