Pathetic Service

I have been with Mweb since August 2018. In October I contacted them to say that I am moving house. After many calls and being given the wrong email addresses, I was finally told to email *** I did that on the 28th of October after more than 10 hours in total phone time. Most of which I spent holding on and giving up. Since then I have been calling to follow up numerous times spending more than 10 hours again. Every person that gets the call eventually promises to escalate and that someone will call us but nothing. The experience has been nothing short of shocking and to add insult to injury, I am working from home and now buying data since the 1st of November which is costing an arm and a leg besides my airtime for all those hours spent calling them. Mweb did log a ticket eventually on the 5th of November apparently with vumatel to come and install. Ticket MWB***9 but when we called vumatel, they said there's no need as mweb knows that there's is hardware already installed in the new house and mweb needs to activate the line. Since the 5th of November I have been calling to speak to someone who can assist and I have never gotten one person who has assisted. All I get is " we will escalate it". Nobody calls back and the person from client services that I spoke to is Roshan Tembo who I have emailed to follow up but he never replies. The few people I remember speaking to is Darryl, Darren, Rafika but maybe 20 to 30 other people also. All we want is our fibre line connected, mweb can't get a simple thing like that done. Imagine having a whole staff compliment but not one of them can answer a client query?

I am done now, next step is the ombudsman.