PATHETIC SERVICE!

Worst pathetic service i have ever received! Sitting with heavy packet loss for 4 weeks and still not resolved. I used openserves test username and password and it worked 100%. As soon as i typed in my mweb username and password i could see the insane packet loss again. Now i must wait 2 hours to get a hold of them. Today the guy said that a specialist will phone me between 7pm and 7.30pm which did not happen, and it would have been the 3rd time a specialist phones me. I explained numerous times that i work from home and that this is affecting my income. I also still have to pay the full R900 for mweb for the month. Lost alot of money last month due to this. Insane packet loss from 2pm now until 11pm. This is not acceptable. I have seen others with the same problem, how can this poor service just continue like this. They dont even deserve a 1 star rating. Worst internet service! The fact that openserves test username and password worked 100% when i used it is suppose to tell mweb exactly what the problem is. They clearly do not care about a customer or dont have a clue how to do their job. Pathetic nightmare ISP!!!