Pathetic service

I emailed Mweb about 2 weeks ago saying they should fix my line speed since I was not being throttled and was unable to even google. This is not the first time I have had this problem. Normally the response is that it is Telkom's fault and I should call them which is unacceptable because I am a Mweb client and not a Telkom client. This time they did not even reply to my mail. I am still struggling with this poor line speed but have given up trying to fix it. I do not have 2 hours a day to spend on a phone just to hear the same thing over and over again and not having my problem fixed. Thanks to Mweb's poor service I have decided to move my service back to Telkom.