Pathetic Service

<p>I have been struggling with no wifi since November 2016. In November 2016 I received a new wifi router because my old one was struck by lightning (Which I paid an extra R499 for). I received the new one and it worked for a week ONLY. I called MWeb and they said that it might be my telephone line which is faulty!! Telkom came through and charged me R150.00 for checking my line and found that there was no problem with the line!!. My instalment of R360.00 is paid to MWeb on time every month with no problems at all. I have been reporting this problem to MWeb since January and have not had any joy with this. Every time a technician calls me and tells me to plug and unplug and do all sorts of things but it just does not work. I was even told to take it somewhere and plug it in and test it myself. I am not a technician and I don't see why I should even be asked to do these things. I am just fed up now. Paying this money and not getting any service!!!!! This is really not an acceptable service from MWeb. today is 23 February 2017 and I have not received anything....</p>