Pathetic Service
<p>I app**** for an internet package through Mweb of which required me to either add a line or have my existing telkom line transfered, of which i chose the latter option, after going through the whole process on the 30th of December, i was approved and the consultant advised that it will will take approximately 15days, within the first week the router was delivered, in which i hoped that the line transfer will take place before the 15 day turn around time, however today is the 25th day and still no response from MWEB in regards to the line transfer, everytime i speak to a consultant, they blame TELKOM, of which is not my problem... i app**** for the product through MWEB and at the end of the month will pay MWEB NOT TELKOM, if i wanted to deal with TELKOM i wouldve went directly to them, the service MWEB is offering is Pathetic, and the internal escalation proccess seems non existence, really really disappointed with MWEB!</p>
Hi ZAHeer458
Thank you for bringing this to our attention.
As per your discussion with our Customer service consultant, this matter has now been addressed.
Your case has been escalated to the relevant department to assist and we will remain your point of contact until this has been resolved.
Kind regards
MWEB Client Services
Hi ZAHeer458
Thank you for bringing this to our attention.
As per your discussion with our Customer service consultant, this matter has now been addressed.
Your case has been escalated to the relevant department to assist and we will remain your point of contact until this has been resolved.
Kind regards
MWEB Client Services
This is absolutely poor service, regretting signing a contract with MWEB, finally a technician was sent to set up the internet connection yesterday, and guess what, instead of my 20mb line, the maximum speed allowed is 4mb!... i will not pay the line rental of a 20MB line just to recieve a MB line, i expect to be billed for a 4mb line.... this is really false advsertising, i need a manager to contact ,e not some client service agent.
This is absolutely poor service, regretting signing a contract with MWEB, finally a technician was sent to set up the internet connection yesterday, and guess what, instead of my 20mb line, the maximum speed allowed is 4mb!... i will not pay the line rental of a 20MB line just to recieve a MB line, i expect to be billed for a 4mb line.... this is really false advsertising, i need a manager to contact ,e not some client service agent.
Hi ZAHeer458
Thank you for bringing this to our attention.
I have forwarded your request to the relevant department to assist.
Kind regards
MWEB Client Services
Hi ZAHeer458
Thank you for bringing this to our attention.
I have forwarded your request to the relevant department to assist.
Kind regards
MWEB Client Services