CM
Clare M
1 reviews | Active since Nov 2021
02 Mar 2026, 13:15
pathetic service
what company makes more than the ne hour on the phone to speak to an agent. absolutely poor service and not user friendly at all. im trying to call them cause my internet is not working and need to update banking details and its so hard to even get a payment link. i am appauled that i am waiting over an hour to speak to an agent using my own airtime which is about to run out
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Mweb's replyOfficial
02 Mar 2026, 13:20Hi Clare, We completely understand how frustrating it is to wait over an hour trying to reach support, especially when your internet isn’t working and you need to update banking details. Your feedback is important, and we want to make sure your concerns are addressed quickly and securely. To assist you efficiently, please email *** with the full review details, the link or a screenshot, and your registered Mweb email address. We can only respond once all required information is provided. Our team aims to reply as quickly as possible, with a general turnaround time of up to 24 hours. Thank you for your patience and for providing these details, this will enable us to resolve your issue promptly.
Mweb's reply02 Mar 2026, 13:20
Official
Hi Clare, We completely understand how frustrating it is to wait over an hour trying to reach support, especially when your internet isn’t working and you need to update banking details. Your feedback is important, and we want to make sure your concerns are addressed quickly and securely. To assist you efficiently, please email *** with the full review details, the link or a screenshot, and your registered Mweb email address. We can only respond once all required information is provided. Our team aims to reply as quickly as possible, with a general turnaround time of up to 24 hours. Thank you for your patience and for providing these details, this will enable us to resolve your issue promptly.