Pathetic service

I ordered a fibre service product on 23 February. I explaine to the agent that I will only be moving into the premises where the fibre line is on 1 April. I requested that the router be shipped to my work address in the meantime. The agent said that is fine and took down my work adress.

On 14 March I called mweb because my router did not arrive yet. I was informed that the router had been delivered to the address that that I am only moving into on 1 April. So now the router was gone.

The agent promised to give me feedback on how this was going to be fixed by the end of that day. No one contacted me.

On the 16th I called again, no resolution yet and another promise to call me back by the next morning. Again, no one called me.

On the 17th I called again, I was told a new router will be dispatched to my work address, which I confirmed in detail with the agent.

My last call was yesterday morning because I still have not received my router. I was promised a call back by 9:30am. It isnow 8am the next morning and still no one has called me back.

I've paid for a month of service that I have not received and you are about to charge me for the next month while I still have no router.

People warned me against your service. Now I understand why. Pathetic.