Pathetic service

Mweb customer services are completely useless. I moved to a new property and all I want to do is move my existing contract to my new property yet no one can assist me. I have now been trying for over a month to move my fibre line. You call centre says it will transfer me to the "moving department" yet I actually just get hung up on or sent back to the beginning of the switchboard. After 2 weeks of trying I was finally given an email address. I have sent 2 emails and no response at all. I have tried the self service online and everything I try is regected. This is absolutely pathetic and I will not be paying for the down time I am experiencing due to the incompetence of you company.