Pathetic Service

Been struggling since 17 Jan 2024 to get my fibre moved over to new premises. I've spoken to numerous consultants after being on hold for almost 20 mins each time. Each time there is something new that needs to be done, from online applications to emailing to adding banking details now they want my lease agreement because apparently after many back and fourths there's an active line at the new premises. Not only is this a waste of my phone time (almost R200 and counting) but it is disrupting my work day with no resolution as yet. After more than 10 calls I've only had two pleasant consultants. With the turn around time being two weeks only now they want documents after two weeks has already passed!! I work from home and this has cost me extreme amounts using prepaid data and airtime trying to resolve this!! This is adding extreme stress to my work day, this is supposed to be a seamless process. If this matter is not resolved by the end of the week I have no choice but to find an alternate service provider.