Pathetic Responses to help required

I am seriously FED UP with Mweb, I have sent 4 emails the past week with all generic **** responses. I sent Mweb a photo of my usage where I was logged in where it clearly shows I have only used like 80 megs but my service is Throttled, and by the way throttled for mweb means 0.5mbps which is seriously pathetic! So every time I ask why this is as it is now over the 30 days I get this idiotic response, where to log in and check my usage, Oh my word! I have been logged in I gave the figures yet you still want to advise me how to log in. Last month my line was suspended yet I miraculously downloaded 5gig that day one day of the 3...<br> <br> Thank heavens my 6 month contract is done end July and will most certainly cancel my service with you guys.<br> <br> I have never had such bad service from a supplier before, the questions I ask are just plainly ignored. I want my service back to unthrottled when I get home today but in the meantime I will make sure to warn everybody on every platform possible about you poor service.<br> <br> I want a refund for subscription already paid for this month as my internet was basically non existent this whole weekend. Please don't phone me you can reach me on email