1 reviews | Active since Apr 2015
Pathetic response on Mweb fibre application
In August 2017 I app**** for A special deal on Mweb fibre. I wanted Fibrehoods deal but the call operator said only Openserve was available. After about 6 weeks I was told by Mweb that my complex had exclusivity agreement with fibre hoods. Why couldn’t they tell me that upfront.
I was forced to cancel that order and place a new one for Fibrehoods, now Vumatel. And go back to end of queue. That was in October. It is now January, way beyond the 45 working day delivery period, and still I have no fibre.
Mweb is not interested in resolving other than passing the buck to Vumatel. My deal is with Mweb, not Vumatel.
I need someone with authority from Mweb to contact me immediately. Your service is pathetic.
Good Day allura,
Thank you for taking the time to raise your concerns.
It sounds like you've had an infuriating experience.
The query has been escalated to our sales management team for urgent assistance.
They should be in contact with you regarding the query.
Please bear with us during this time.
Kind regards
MWEB
Good Day allura,
Thank you for taking the time to raise your concerns.
It sounds like you've had an infuriating experience.
The query has been escalated to our sales management team for urgent assistance.
They should be in contact with you regarding the query.
Please bear with us during this time.
Kind regards
MWEB
Good Day,
I have received feedback from our sales team.
They were in contact with you regarding the query, yesterday.
The query has been escalated for urgent assistance and we will continue to follow up with the provider.
Please bear with us during this time.
Kind regards
MWEB Client Services
Good Day,
I have received feedback from our sales team.
They were in contact with you regarding the query, yesterday.
The query has been escalated for urgent assistance and we will continue to follow up with the provider.
Please bear with us during this time.
Kind regards
MWEB Client Services