Pathetic, pathetic service

Where do I start,

Last week thursday we received a call stating that need to let you know when yall can come around to move us. Firstly we did not request nor did we authorize. After explaining this numerous times. Mweb decided to cancel our services and authorize the move. I called into your support line on Saturday to be told that yes the services have been cancelled and that the fault now lives with the fiber provided. Called them shortly afterwards to be told that on their systems, the contact details or the account holder have been changed and we need to contact MWeb again. Which I did, I was given a ticket number (mwb***6) and was told it will be resolved in 24 to 48 hours. Monday morning fibrre provided comes to test the line and the hardware assures the fault lies with mweb. Tuesday morning and still no luck

Please can you advise why I am being inconvinced for your ***** up? I pay for a service which you clearly are not providing. Come debit order day, if its not paid. You suspended my services.

I would like my internet services activated and working. This was not my fault dont understand why its become my problem to resolve. As of today 5 days with out a service I pay for.

I can be contacted on ***