Pathetic non-service

We had a contract a while ago with MWEB on an ADSL line. Permanent downtime or very slow access, but when enquering about it MWEB said it was Telkom's lines and they can't do anything until Telkom fixes it. The lines got ****** and eventually Telkom notified that they will not be replacing the lines. We had to call MWEB to find out and they told us there is nothing they can do, we had to cancel. Now we have a LTE contract, and guess what happened. Cell C is going to discontinue and MWEB says all they can do for us is cancel. there is no other solution. Is this what a supplier has become?

Pathetic