Pathetic! No structure of working with technical issues

so let me tell you my story. My mweb voucher has been expired and I purchased a new 28 day voucher on the 24th July. Everything worked when I loaded the voucher, however I then got kicked out of my wifi and saw I'm discontinued including another few devices that was connected. My router name changed to Mitchellsdefault. I made co tact with mweb tk log a fault ticket.

1. The first person advise they will send a sms with ref number and vumatel will do it remotely, will take 3 to 6 working days.

2. Called mweb again, second person advise no vumatel will contact me once they will need to reboot the router.

3. Called the next day and called Vumatel and guess what they advise its our service provider issue that needs to be resolved, and they cannot deal directly with me as they only deal with ISP. (weird i know)

4. I called mweb again and to this my frustration just built as they advise the fault has been logged as inky VUMATEL can reset my router.

5. I called vumatel again and the advise the fault shows it has been resolved!! This time I was getting ****en ****ed off already!! They advise I need to call MWEB to reset and configure my router account on their side!

6. I called Mweb which I was calm but ****en boiling!! They checked everything and said that vumatel resolved the fault!! I said why would they show that if I'm still experiencing the fault!

Thru told me to reboot blah blah blah.

MWEB then advise that no matter what vumatel needs to assist. I said but how they can they assist if they didn't even resolve but ticket says its resolved.

The more I tried to explain that my router name has been reset to Mitchellsdefault he kept saying it's not our problem vumatel and mitchells Fibre must reset the OMT as it's not mweb side.

7.i called vumatel and the lady told me tk reboot again blah blah and then she advise tk demant to speak to management!

This is now getting ****en frustrating! My 28 voucher dropping and I haven't even been active on wifi to be flippen connected!

Please can someone please assist me!! I spend 150 airtime frkm being shoved around like a tennis ball.

I was a huge fan when you did my installation as it took 2days and and 2 hours but to receive this is making me not wanna recommend people cause you guys are not able to assist with technical issues!!!