PATHETIC NO-CARE MWEB SERVICE.

I cannot accept mweb's pathetic no-care attitude. My wifi connection was down from 02/06/23 to 05/06/23. I called their so-called "help line" 9 times and held on for more than 3 hours in total. I got through once (after 47 minutes waiting for them to answer), the lady listened to my complaint but just politely put the phone down in my ear. Obsoletely disgusting service. I do work online during weekends and need wifi 24/7. I've lost a business deal last weekend and cannot trust mweb again. Clearly mweb don't need paying customers like me. I have a fibre and dsl connection with mweb and want to cancel both - but again there is a massive problem with mweb!. Their website don't allow me to cancel the 2 contracts and they still don't answer their telephones! I WANT TO CANCEL CONTRACTS ***5 AND ***0! MWEB, SEND ME THE CANCELLATION DOCUMENTS! PLEASE! PLEASE!