Pathetic MWEB technical assistance EVERYTIME!

MWEB is hopeless - they won't allow someone to report a fault other than the account holder. I have asked numerous times for them to email me forms to allow me to act on the account holders behalf but these have just never arrived in my mail box.

The technical help is pathetic, they are unable to solve my problem. With a bit of my own digging I was able to solve the problem myself.

Last night I got cut off three times and everytime had to call back entering ID numbers and OTPs to reach an agent only to be cut off mid way through the call again. Then I'm told it's an inbound call centre and they can't call me back - yet they keep dropping the call and we get nowhere trying to fix my problem.

I don't appreciate how they've imp**** I've done something to cause the fibre Internet to no longer be working. No I haven't touched any wires or cables or had a gardener outside. It simply stopped working.

I am sick to death of how useless MWEB is and how they have zero follow through and useless technical assistance who are unable to solve your problems. Not to mention pathetic call centre infrastructure setup.

I am told I need to wait seven to 10 days for Openserve to come out 7 to 10 days with no internet. Pathetic. And to tell me I will be liable for the fee, we touched nothing!

Terrible interaction.