Pathetic mweb service

I made an application for fibre with Mweb who Inturn made a line activation request with Vuma. I cancelled the mweb application within 24 hours and requested mweb to cancel the Vuma line request. I am still waiting for mweb to cancel. I have made numerous calls to mweb who promised to cancel but am still waiting for cancellation. The agent I spoke to was Sizipo. The service is pathetic and very disappointing. The calls to the 087 number is very expensive and one has to endure an irritating voice message and music.