Pathetic Mweb customer service

Ive been with Mweb for well over ten years but they have now become a joke. Has anyone ever tried to call them recently? For the past week Ive tried to call their number, but after i go through all the options the automated voice and music stops after a few seconds after you've made your pick, and then silence until it eventually cuts the call. Have you also noticed there are no email address like they use to have under their contact tab? Something is happening and perhaps its the new owners but this business is going backwards fast to the point of being useless. I signed a fibre contract with them in which i get 160GB unthrottled and then thereafter they slow down the speed. My understanding, according to the salesman i talked to initially, was that this was a monthly product, as, well, i'm paying R650pm for it! Well, not according to Mweb! They seems to be using a rolling 30-day usage thing of some sort as not once have a broken the threshold (yes, i got close in July) but now they keep sending me warnings and messages that i need to upgrade my account and all sort of messages as the rolling 30 day calc shows im close to breaching the treshold - except for we are in a new month!!! So far into August, Ive only used 62GB, but their messages keep coming! At the same time, you cannot call them since they dont answer their phones as ive explained - they cut you off - they are now forcing their customers to use their online feedback system so no more emailing them on the email addresses they used to have, or even calling them as the one call center operator they had having left their service as well... apparently. How do you run a business like that? Pathetic! your greedy nature will catch up you and you'll go bust fast! trust me on this! Pathetic!