PATHETIC INTERNET SERVICE PROVIDED

I have had Uncapped ADSL with MWEB since March of 2017. The contract taken out expires in March of this year. A few days ago, I called MWEB to inform them that I would like to cancel my service and would not want my contract to be a month-to month contract. After receiving the confirmation email...a few days later I decided that I would like to continue my services with them and so I called in and was advised that I needed to reply on the email that I received for my cancellation request to be removed. Ever since I emailed them stating I wish to continue my service with them and wish for the cancellation request to be removed, they sent through a confirmation email stating that the request has been removed and my service will continue with them as normal, however the internet service provided is now so slow and pathetic, that it seems like they have throttled my line as a form of punishment for me wanting to cancel. They have also increased my premium from R369 to R379, without any form of notice or communication with me. It now seems that I have made a huge mistake by choosing to continue my services with them as the service provided now is not even worth the R369 that I was paying. I am disappointed by such service and certainly will NOT recommend MWEB to any one else.