PP
Pragasen P
1 reviews | Active since Sept 2013
07 Aug 2015, 09:11
Pathetic help with Sales Call Centre
I just called in now to take up a package with Mweb. The sales person that assisted was so unhelpful its amazing how she was allocated to the sales force of Mweb. Not friendly, gives you short responses and keeps quiet thereafter without even trying to sell the product i was interested in.<br> <br> This sets the tone for the rest of the company.<br> <br> Thanks alot for making my choice easy to not do business with Mweb. Rather go to Telkom.
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Replies (1)Mweb's replyOfficial
07 Aug 2015, 10:19Hello prugz09,
Thank you for raising your concern and we sincerely apologise for any frustration we may have caused you.
As per your telecon with our Customer Care representative this morning, we discussed that this is not the sort of service we pride ourselves on.
This has been escalated to the relevant department to investigate.
Kind regards
MWEB Client Services
Thank you for raising your concern and we sincerely apologise for any frustration we may have caused you.
As per your telecon with our Customer Care representative this morning, we discussed that this is not the sort of service we pride ourselves on.
This has been escalated to the relevant department to investigate.
Kind regards
MWEB Client Services
Mweb's reply07 Aug 2015, 10:19
Official
Hello prugz09,
Thank you for raising your concern and we sincerely apologise for any frustration we may have caused you.
As per your telecon with our Customer Care representative this morning, we discussed that this is not the sort of service we pride ourselves on.
This has been escalated to the relevant department to investigate.
Kind regards
MWEB Client Services
Thank you for raising your concern and we sincerely apologise for any frustration we may have caused you.
As per your telecon with our Customer Care representative this morning, we discussed that this is not the sort of service we pride ourselves on.
This has been escalated to the relevant department to investigate.
Kind regards
MWEB Client Services
