Pathetic Heartless Mweb

Good Day

Please note that if I do not receive a call before 6pm today I will be sharing this complaint with the I.S.P.A., Hello Peter and as many social media and news outlets as is possible.

Yesterday the signal went down around 11am. Technical guys were sent out and the signal was back up. However, it was extremely slow. I have a 50mb download and upload line and I was getting less than 1 mb each on upload and download.

I called back and spent 45 minutes on the phone as I was told that I cannot be called back. We did many tests, eventually I am told that it is working when the LAN cable is connected directly to my laptop. I told them I understand that but I need the WIFI to work. The call gets cut.

I phone back and spend another 20 minutes on the phone. Again I am told to connect my LAN cable to my old laptop and the call gets cut.

I phone back this morning and spend 35 minutes on the phone. I was told that I need a new router.

I buy a new router and spend ANOTHER 1 hour and twenty minutes on the phone. We did many tests, most of them the same as before.

The technician tries to tell me because the LAN cable to my old laptop is working at the right speed my equipment is faulty. I tell them I have a new laptop, an old laptop, my smart phone, my mums smartphone and my mums smart TV. Each is a different age. How can all of them have something wrong?

Oncw again the call cuts when the technician is still testing the old laptop, which doesn't help me because I need it to work on the new laptop through WIFI. A technician also told me my system might have got damaged because of loadshedding which is impossible becaue I have a UPS that lasts 15 hours.

I call back and after 49 minutes on hold someone answers but the call cuts

I have spent R1000, in the last 12 hours trying to resolve a problem, which is almost as much as my monthly premium. I dont feel like I'm getting any help!

All I hear is the connection from Vumatel is good because the cable is working through the old laptop! I dont care I need it to work through WIFI like it did when I initially got fibre!

I need someone to help me fix it instead of telling me what is working and being patronising towards me telling me indirectly that its my fault.

Please send a technician to fix the problem as the telephonic support is just keeping me on the phone for hours without resolving anything!!

I expect a call ASAP- *** Ramith